The tube that brings the water up broke after one use, and the container that holes the water does not fit level in the outer part of the diffuser.
We're so sorry about this, Lisa! It sounds like you received a defective Aquaflame and we'd be happy to issue you a refund or send a replacement. We will be reaching out to you via email today!
Wet attractive it disappointing that it has to
Be recharged for
Hours after just two
Thank you for your feedback, Judy! We'll keep your comments about run time and charging time in mind for future models.
Outstanding Fountain Diffuser!
It is substantial in size..large. High quality glass, luxurious design. The remote has many features to customize your aesthetic. The trickling sound of the water is so soothing. All zen lovers need this one. The value is worth the price. Perfect for bedroom, baby room, or reading room. Run, hurry, get this. Highly recommend.
Thanks for sharing your feedback, photos, and video! Your Rainai Aquaflame looks beautiful in your space!
Poor run time
Love the diffuser..but disapointed on the run time.. wish it ran on batteries..why do you get a remote that gives you the option of 24 hr run..when after you fully charge it..it only gives you 22 hr run. I don't think I got my money's worth.
Thank you for your feedback, Lili! Our original models did run on 3 D batteries (our indoor/outdoor models still do as well) but it makes the Aquaflame a lot heavier and customers didn't like having to regularly purchase and replace batteries so we upgraded to a rechargeable. The "24H" button on the remote is more to give people an option to continuously run the Aquaflame until they choose to turn it off since when you just press the power button to turn it on, it will automatically shut off after 5 hours unless you use one of the other timer options. Totally hear what you're saying here though and we will keep it in mind as we develop new models!